Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment.
  • In original condition.
  • Unused.
  • Unwashed and unworn for apparel.
  • In the original packaging.

 

What items are non-refundable?

  • Free gifts or promotional items.

 

Are there any charges for a return?

  • There are no charges for a return.
  • Original shipping charges are non-refundable.
  • You are responsible for the return shipping charges.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return.
  • Follow the screen instructions and select the items you want to return.
  • You will get a confirmation email with shipping guidelines.
  • Returns that have not been approved through our return center will NOT be accepted.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved then your refund will be processed and credit will automatically be applied by the original method of payment within 10 business days.

To read Joshua Tree Depot's comprehensive return policy click Warranty, Returns, Refunds, Exchanges & Cancellations.

Still have questions? Email us at sales@joshuatreedepot.com with your full name, order number and we will get back to you shortly.